Terms of Service

Last updated: March 1, 2026 · Effective date: March 1, 2026

        Summary: Response Pro provides automated lead response and call tracking technology to businesses. You are responsible for ensuring your use of SMS features complies with TCPA and all applicable laws. We do not guarantee lead conversion results.
      

1. Agreement to Terms

By submitting the Response Pro onboarding form, paying for a subscription, or using any Response Pro service, you ("Client") agree to these Terms of Service ("Terms") between you and Response Pro ("we", "us", "Company"). These Terms govern your access to and use of our software, dashboard, SMS systems, and related services.

2. Description of Services

Response Pro provides technology services including:

Automated SMS response systems triggered by inbound lead form submissions
Missed call detection and automated SMS follow-up via Vonage telephony
Lead analytics and performance dashboards
Call tracking and KPI reporting
Automation workflows via Make.com integration

Services are provided on a monthly subscription basis as described on our pricing page and your signed agreement.

3. Subscription & Billing

Subscriptions are billed monthly. All plans require a one-time $500 setup fee at onboarding. Monthly fees are as follows: Tier 1 ($450/mo), Tier 2 ($550/mo), Tier 3 ($650/mo). Fees are non-refundable except as required by law. We reserve the right to update pricing with 30 days written notice. Failure to pay may result in service suspension.

4. Client Responsibilities & TCPA Compliance

This section is critical. By using our SMS features, you represent, warrant, and agree that:

You have obtained prior express written consent from all individuals who will receive automated SMS messages through our system, as required by the Telephone Consumer Protection Act (TCPA)
Your lead capture forms include legally compliant opt-in language that clearly discloses automated text messaging
You maintain records of all opt-in consents and will provide them upon request
You will promptly honor all opt-out (STOP) requests
You will not use our system to contact individuals who have opted out
You will comply with all applicable federal, state, and local laws governing automated communications
You are solely responsible for the content of any custom messages (Tier 3)

You agree to indemnify and hold Response Pro harmless from any TCPA violations, fines, penalties, or claims arising from your failure to maintain proper opt-in records or compliant messaging practices.

5. Prohibited Uses

You may not use Response Pro to:

Send unsolicited messages to individuals who have not opted in
Harass, threaten, or deceive message recipients
Send messages that violate CAN-SPAM, TCPA, or any applicable law
Attempt to reverse-engineer, copy, or resell our platform
Share dashboard access credentials with unauthorized parties
Use the service for any illegal purpose

6. Service Uptime & Support

We target 99% uptime for our API and dashboard services but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance when possible. Support is provided via email at leadresponsepro@gmail.com. Tier 3 clients receive priority support response. We are not responsible for downtime caused by Vonage, Make.com, Cloudflare, or other third-party providers.

7. Data & Confidentiality

All client data is isolated by client_id. We do not share your data between clients or with third parties except as described in our Privacy Policy. You retain ownership of your business data. We retain the right to use anonymized, aggregated performance data to improve our services.

8. Limitation of Liability

To the maximum extent permitted by law, Response Pro shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or revenue, arising from your use of or inability to use our services. Our total liability to you for any claim shall not exceed the total fees paid by you in the three months preceding the claim.

9. No Guarantee of Results

We do not guarantee any specific lead conversion rates, revenue outcomes, or business results. Our system automates lead response; actual outcomes depend on factors outside our control including your sales process, market conditions, and lead quality.

10. Termination

Either party may terminate the service agreement with 30 days written notice. We may terminate immediately for material breach of these Terms, including TCPA violations. Upon termination, your data will be retained for 90 days then deleted. You are responsible for exporting any data you need before termination.

11. Changes to Terms

We may update these Terms with 30 days written notice to active clients. Continued use after the effective date constitutes acceptance.

12. Governing Law

These Terms are governed by the laws of the Commonwealth of Virginia. Any disputes shall be resolved through binding arbitration in Fairfax County, Virginia, except either party may seek injunctive relief in any court of competent jurisdiction.

13. Contact

Questions about these Terms:

Email: leadresponsepro@gmail.com
Website: responsepro.app